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Terms & Conditions


These terms and conditions apply to the use of any of the websites owned and operated by Healthquest. By accessing this website, you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or have access to this website. If you have any questions, please contact us at info@healthquest.co.uk


General

‘Organic Blue’, ‘Earth Friendly Baby’ & ‘Earth Friendly Kids’ are registered trademarks of HealthQuest Ltd. 

These are the terms of business that will govern any contract between you and HealthQuest Ltd (we, us) created through the use of this website. They do not affect your statutory rights.

Prices and specifications are subject to change and you should confirm in writing any particular aspects that are important to you. The information we publish has been validated as far as we reasonably can but it is given without any liability whatsoever.

The products presented and sold through this website are NOT medicines and should not be used as such. Questions relating to prevention and treatment of any illnesses should be directed to a healthcare professional as we cannot answer such questions.

The products presented on this website use natural oils, essential oils, herbs and other substances. There may be some individuals who may be sensitive or allergic to some of these substances. The onus is on the purchaser to check the ingredients prior to purchase.

These terms and conditions are subject to change from time to time.

Capacity to contract
You must be able to enter into a legal contract if you wish to order from this website. To do so, you have to be at least 18 years old, have the means to pay for the goods and be satisfied as to the suitability of the products being purchased for your intended use.

Acceptance of Order
We will only have accepted your order after receiving full payment and sending you a confirmation message. We are not obliged to accept all orders placed. A legal contract will exist once we have accepted your order.

We may run security checks to verify data supplied and we may refuse orders based on the results of such a check.

Cancellation of Order
It may be that we are unable to supply a particular item after having accepted an order. It may be that we have made an error in pricing or specification published or informed in other ways. In this case, we may refund your payment and cancel your order without any further liability whatsoever.
It may be that you wish to cancel the order before having received the goods. You are free to do so at any time. However, should we have despatched the goods, you must return them unopened before we will refund your payment. In this instance, you will still be responsible for all carriage charges incurred.

Prices and Payments
Prices are in English Pounds (Sterling, GBP). All prices on the website include 17.5% VAT. Product prices do not include delivery charges.

We can price for trade (excluding VAT), for export (no VAT) or for EC trade supply. We can price in Euro or US Dollars upon request. However, all such business is to be transacted by fax or mail or email and not through this website. 
Payment is deemed made once we receive cleared funds in our account or successfully charge your debit or credit card. We may refuse an order if security checks show a discrepancy in information supplied to us.

Change of Mind
You may change your mind within 7 days of receiving goods, ordered from this website, at the latest. If you do so, you will be refunded the full amount paid providing that we receive back the goods unopened and unused and in saleable condition. This is applicable to UK residents only. 

Returns Policy
Goods are not supplied on a trial basis and will not be exchanged or refunded unless there is a manufacturing fault or the product has developed a fault subsequent to delivery that would not reasonably be expected and is preventing proper use of the product. In no circumstances would consumable products be replaced or refunded once used or if any security seal has been broken. 

Delivery
Delivery is by First Class Royal Mail Post or Business Post. Standard charges are as indicated at the time of order. We aim to despatch orders within 2 working days of receipt of payment however delivery times are not guaranteed.

Standard charges are for mainland UK delivery only and exclude the highlands and some other parts of north Scotland.
Delivery charges to mainland UK are £3.95 for all order of a net value up to £40, above this delivery is free to mainland UK. 

For delivery of goods outside of mainland UK, please contact us for a quote.


It is your responsibility to be able to accept delivery. We will not be held responsible after delivery has been attempted once. Delivery will only be made to the address as given on your order.

If goods have not been received within 5 working days from receiving our confirmation message, you must inform us promptly. A delay in informing us may hamper investigation and claim settlement.

Damage in Delivery
If you think that the goods have been damaged in transit, you must retain the packaging and the goods for inspection until such time as we settle the matter. In such cases, you must inform us within 3 days of receipt.

Warranty
All products are warranted to remain usable for a period of one year from the date of despatch provided proper care has been taken in storage and handling.

Intellectual Property
All copyright in this site is vested with HealthQuest unless otherwise specified. All registered trademarks are used with the consent of the owner. You may not use the information on this site for non-personal, commercial reasons without written consent from HealthQuest or the respective owners. We will prosecute piracy to the fullest extent possible.

Liability
We shall not be liable for any loss, damage, expense or injury direct or consequential howsoever caused through information or product supplied, supplied late or not supplied.
We may provide links to other organisations but do not in any way endorse them or take any responsibility for their content.

Force Majeure
We cannot be held responsible for factors outside our control affecting the execution of our duties. In such circumstances, we may cancel the order and refund any payment made.

Privacy (DPA)
We will not sell or distribute your details to any other company without your consent. We will use your details to contact you with further product information from time to time unless you inform us not to do so. 

Proper Law
This Website and these Terms are governed by and construed in accordance with English law. You hereby agree unequivocally that any disputes arising in connection with this Website or these Terms shall be subject to the exclusive jurisdiction of the English courts without exception.


Contact Details

Our address is HealthQuest Ltd, Premier House, 112 Station Road, Edgware, Middx HA8 7BJ, U.K.  

Fax number is +44 (0)20 8952 5454

(Company registration number is 3529248; VAT registration number is 714 3588 32.) 



Email address is info@healthquest.co.uk. Our office hours are Monday to Friday, 9:30 am to 5:30 pm.

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Company Environmental Policy

 

The primary business of the company is to supply personal care products which endeavour to include sustainably sourced natural or organic ingredients such as essential oils.

 

The philosophy of the company encapsulates responsible, ethical and sustainable practises and as such the company exercises an Environmental Policy to maximise Corporate Social Responsibility.

 

HealthQuest and all employees share joint ownership of a policy of waste reduction, through improved recycling, reuse, and utilisation of resources. This policy of continuous improvement is coordinated and facilitated by the Office Eco Champion.

 

Paper is not wasted, i.e. printing is only done when necessary and both sides are used before waste is recycled. Stationary and Office Supplies are ordered and used only when necessary, and where possible sustainable supplies are sought. Office equipment including computers, fax machines and printers are repaired when faulty, and upgraded when only when they cannot fulfil the tasks for which they are required, or operate in an inefficient manner. Once obsolete for our purpose we endeavour to recycle and dispose of all goods responsibly. The environmental efficiency of all electronic equipment is considered before purchasing decisions are made.

 

Packaging materials received from suppliers are re-used where possible (e.g. packing boxes & packing materials), and bio-degradable starch chips are used for packing where appropriate.

 

Unnecessary travel is discouraged, and Public Transport and walking is the preferred means, where sensible.

 

It is each staff member’s responsibility to limit consumption of resources, and be aware of avoidable energy usage, for example; lights, heating and computer equipment should be switched off when not in use for substantial periods of time and before leaving work.

 

HealthQuest aims to extend this policy to its immediate business partners, by not knowingly operating with companies that act in direct contravention of HQ Environmental & Ethical Policies.

 

Staff are expected not to use bad language and be courteous in all circumstances within the company and when dealing with suppliers and customers.


Ethical Purchasing Policy

 

 

Being an ethical company, suppliers are made aware of our criteria for honesty, sustainability and fair trading.

 

We do not have a formal code of conduct for suppliers but they are made aware of our ethical expectations, and their importance for an ongoing mutually beneficial relationship.

 

Suppliers are made aware of our requirements and are requested to supply goods accordingly. Dealings are with reputable suppliers and trust is put in their integrity in confirming their ethical credentials.

 

Special attention is given to ensure Suppliers are paid on a timely basis to ensure appropriate flow of funds. Where funds are required early, effort is made to accommodate any request.



 





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copyright © 2009 HealthQuest, Premier House,112 Station Road, Edgware, Middlesex, HA8 7BJ, UK